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Vytal 360 Return Policy

We love our products, and we hope you do too! We accept returns on all faulty and damaged Vytal 360 products. We ask customers to choose carefully and read all product descriptions, as we do not accept Change of Mind refunds. Even though we have great results for our products, we do not offer a satisfaction guaranteed policy as everyone’s body is different, and results can vary depending on lifestyle, dietary and environmental factors.

Faulty Product

In the event that Vytal 360 deems a product to be faulty (A faulty product is defined as one which has arrived to the customer damaged) the following disclaimer will apply.

We are required to state specific information under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

Vytal 360 complies with Australian Consumer Law. If you’re not happy with your product due to being faulty or damaged and would like a either a replacement or a refund, please notify us at support@vytal within 7 days of receiving your product.

Unused and Unopened

Please note that in cases of return or refund we can only accept products for return that are unused and unopened. We reserve the right to do our own testing on the product as required. However if the product returned is used or opened in any way, we will not accept the return and will not give a refund.

Change of Mind Returns

In the event of a change of mind, we do not offer refunds or returns.

Please note

Vytal 360 is not liable for any individual reaction to any particular ingredient. Please remember to read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. Discontinue product use if a reaction occurs.

Product Issues Report Procedure:

  • Email and advise us within 3 days of receiving your product the nature of the issue. 
  • Please include photos in your correspondence where possible. 
  • Specify your order number in email subject line ( you can find it in your order confirmation email)Identify the issue and detail what the problem is so we can do our best to fix it next time! We will verify whether you are entitled to a refund or replacement in writing, and provide instructions accordingly to get back the damaged good from you. 
  • Once we verify goods have been received damaged or are faulty, we require the product be returned to us for testing. 
  • Vytal 360 does not take responsibility for return postage. 
  • All goods returned must be unopened and unused. If we find goods have been used we will not replace the product and a refund will not be given.

Please note:

In line with our return policies all returned products are thoroughly checked and tested, before a refund can be processed. Validation & processing time for a refund may take up to 4 weeks. Vytal 360 will refund the customer the value of the faulty product/s only, return postage costs is the responsibility of the customer.