Vytal 360 recognises the importance of safeguarding your information. You’re private information is exactly that, private. The following Privacy Statement sets out how we use your information and the steps that we take to make sure your privacy remains protected.
Vytal 360 offers Australian-made, personal supplements online. Our company is registered as Lassana Holdings Pty Ltd trading as Vytal 360, Australia.
This Privacy Statement applies to personal information from individuals in the European Union (under GDPR regulation) and all other global customers collectively “used” by Vytal 360.
The Vytal 360 website is not suitable for those under the age of 16. Customers must have credit or debit cards to make purchases online.
If you have any queries regarding this Statement or our use of your personal information, do not hesitate to contact us using the details set out below.
How we collect your information
As a User to our website we will collect information from you in several different ways. Sometimes you will provide personal information directly to us, like when you purchase something from our website, but in other cases it might be collected automatically through technical means such as ‘Cookies’.
When you contact Vytal 360 through our website, email, social media or you purchase items from our store, we will collect the following information:
- Your name
- Your postal address
- Your email address
- Order details.
- Credit card when a purchase has been made.
We collect the following information about you automatically, through technical means such as ‘Cookies‘, when you browse our store:
- Internet protocol (IP) address
- Country geolocation using IP address
- Browsing data linked to Google Analytics.
Please refer to our ‘Cookies’ Policy for detailed information on which cookies we use.
What do we do with your information?
Vytal 360 will use the information we collect about you in a number of ways. For example, we will use it to fulfil orders, to analyse and to improve how our business and website works. Where we have your consent we will send you email marketing updates.
Vytal 360 does not ever sell your information to any third party, and we only use your information legally.
To fulfil purchase obligations to you:
Vytal 360 will collect your personal details, contact information and address so that we can process and fulfil your orders.
Where you have subscribed to our email database:
Vytal 360 will send emails to the address provided so that you can find out more about our brand, new products, announce special offers and any other updates. If you wish to unsubscribe from our emails, you can do so at any timeWhere we legally obliged to do so:We are required to keep certain financial records for financial reporting and accounting purposes.Where we have a legitimate interest in using your information (and this information is not overridden by your own rights as an individual:We will use the information automatically collected about you through technical means such as Cookies. Cookies capture data on to how visitors use our website so that we can better understand how visitors engage with Vytal 360 and improve how our website works.We also keep a record of transactions and correspondence, so that we can bring claims or defend ourselves in the event of a legal claim or complaint.Sharing your information
Vytal 360 will share the information we collect about you with our service providers for purposes outlined above. We may disclose your personal information if required to do so by law or if you violate our Terms of Service.
Where Vytal 360 uses third party service providers, and may disclose to them your personal information – but they will only use your information to the extent necessary to allow them to perform their services on our behalf.
Vytal 360 will share your information with the following categories of service providers:
Third parties providing payment gateways
Third parties who process payments or transactions on our behalf
- Google AdWords
- Google Analytics
- Dot Digital
Other circumstances we may share customer information
Periodically, we may need to disclose your information to law enforcement agencies or regulators if a User contravenes our Terms and Conditions.
In addition, we disclose personal information if a User if they violate our Terms of Service.
If Vytal 360 is acquired or merged with another company, customer information may be shared with the new owners so that we may continue to sell products to you.
Vytal 360 takes steps to ensure that the third parties we engage to provide services to us on our behalf use your data in accordance with this Statement.
Once a User leaves our website or is redirected to a third-party website or application, you are no longer governed by this Statement or our website’s Terms of Service.
When a User clicks on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their individual privacy statements.
Vytal 360 may transfer your information outside the EEA, to locations in which data protection standards are less strict. When doing this, we will take steps to ensure that your information remains protected in line with this Statement.
The internet is a global environment and in practice it is not at all unusual for information to be transferred internationally – for example if the servers used to host your information are located abroad.
Vytal 360 has put in place appropriate technological and organisational measures to protect our customers personal information. We also follow industry best practice to make sure data is not accidentally lost, misused, accessed, disclosed, altered or destroyed. When a customer provides us with credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Vytal 360 will keep customer information only for as long as is reasonably necessary for the purposes set out in this Statement and to fulfil our legal obligations. Where you are a customer this is usually at least for as long as you remain a customer, to be able meet our legal and contractual obligations to you, and if necessary, to resolve any disputes. However, please be advised that we may retain some of your information after you cease to use our services, for instance if this is necessary to meet our legal obligations, such as retaining the information for tax and accounting purposes.
When determining the relevant retention periods, Vytal 360 will take into account factors including:
our contractual obligations and rights in relation to the information involved;legal obligation(s) under applicable law to retain data for a certain period of time;statute of limitations under applicable law(s);(potential) disputes; andguidelines issued by relevant data protection authorities.
Otherwise, we securely erase your information once information is no longer needed.
For further information on how long your information shall be retained by Vytal 360, please get in touch with us at email@example.com.
The right to be informed. Customer’s have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Statement.
The right of access. Customer’s have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Statement).
The right to rectification. Customer’s are entitled to have your information corrected if it is inaccurate or incomplete. Customer’s can request that we rectify any errors in information that we hold by getting in contact with us
The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables customer’s to request the deletion or removal of information that we hold.
The right to object to processing. Customer’s have the right to object to certain types of processing, and you can exercise this right by contacting Vytal 360 using the details set out below.
The right to restrict processing. Customer’s have the right to ‘block’ or supress further use of your information. When processing is restricted, we can still store your information, but will not use it further.
The right to data portability. Customer’s have the right to obtain and reuse your information for your own purposes across different services. If this right is applicable, we will provide you with an accessible copy of your information so that you can use a similar service elsewhere.
The right to lodge a complaint. Customer’s have the right to lodge a complaint about the way we handle or process your information with your national data protection regulator.
The right to withdraw consent. If Vytal 360 is given your consent as our lawful basis for processing your information, you may withdraw your consent at any time. However, doing so will not make unlawful the actions we have taken with your personal data while we had your active consent. You can withdraw your consent to the processing of your information at any time by contacting us using the contact details set out below.
If you would like to exercise your rights as shown above, register a complaint, or simply want more information about this Privacy Statement or how we use your data, please get in touch with us using the below email details: firstname.lastname@example.org